For Students / Parents :

How do I know that the tutor will be a suitable match to my child's specific needs?
Other than the basic process of matching subjects, level and geographical location, TP also has a Tutor Filtering System and a Tutor Rating System in place. These systems largely ensure the tutor's proficiency in the relevant subjects, and his or her competency in teaching the subject effectively.

In addition, a final screening will be done by our professional consultants from TP before we make a recommendation to the client. This final human touch to the system is to identify and cater to any special needs of the student.

Also, feel free to let us know if you want to interview the tutor yourself to determine the tutor's suitability.

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How does the Tutor Filtering System work?
The Tutor Filtering System allows us to filter qualified tutors systematically. Listed below are the basic criteria for teaching different levels.

Academic Level For Tuition	Minimum Qualification Required
Primary 1 ~ 2	GCE 'O' levels
Primary 3 ~ 6	GCE 'O' levels B4 for English, Mathematics and Science OR ANY Bachelors
Secondary 1 ~ 2	GCE 'O' levels A2 (or GCE 'A' levels C) for teaching subject OR Undergraduate studies relevant to teaching subject
Secondary 3 ~ 5	GCE 'O' levels A1 (or GCE 'A' levels B) for teaching subject OR Undergraduate studies relevant to teaching subject
JC 1 / 2 / Centralised Institution Students	GCE 'A' levels A for teaching subject OR Undergraduate studies relevant to teaching subject

This is only a guideline to give recognition to tutors with an adequate grasp of the teaching subjects. Other than academic grades, other academic achievements, education history and professional experience will also be taken into consideration.

Tutors that do not meet these basic criteria will be given a lower rating.

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What is the Tutor Rating System about?
This system is structured to give each Registered Tutor a dependable rating that is useful to Clients who are reviewing tutors within our online database. The rating will take into account the following.

1. Tutor's academic qualifications
2. Tutor's interview with Tuition Professionals
3. Past relevant experience
4. Feedback from Tuition Professionals Clients

Click here for a detailed explanation of the rating system.

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Are the tutors' credentials verified?
At TP, we verify tutors' credentials by requesting certified true copies of their educational certificates. Tutors' qualifications will be verified before they are allowed to conduct any lessons.

In addition, it is mandatory for each tutor to bring along relevant documents for their first lesson. Hence, you are able to verify his or her qualifications personally.

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How does the group format for tuition work?
TP consultants view group tuition as an excellent way to receive quality private tuition at affordable prices. Students interested in receiving group tuition can either make a request with a study group ready, or simply approach us to form a study group for you. You may do so through the Find a Tutor form, indicating your interest for group tuition.

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What are the tuition rates?
This is our recommended hourly tuition rates table for an individual being tutored in a single subject.

Lower Primary (Pri 1 ~ 2)	$ 15
Upper Primary (Pri 3 ~ 6)	$ 18
Lower Secondary (Sec 1 ~ 2)	$ 20
Upper Secondary (GCE 'N' / 'O' Levels)	$ 25
Junior College (H2)	$ 30

The rates listed serve only as a reference for both clients and tutors. Rates can vary according to experience and location of tutors and other factors.

TP strives to provide the most suitable tutor as per the client's requirements, while catering to the budget concerns of our client. We will negotiate with the tentatively assigned tutor and client to establish a rate agreeable to both parties before the confirmation of the assignment.

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When and how do I make payment?
Typically, 50% of the tuition fees for the first month are due 10 days after the 1st lesson of the assignment, payable to Tuition Professionals and not to the tutor.

You may make payments by cash at our office in person, by cheque payable to 'TUITION PROFESSIONALS' or through Bank Funds Transfer (Our account details: Bank: UOB (7375) Branch: Bukit Batok Central (041) Account No.: 369-301-885-2).

Cheques (strictly no cash) can be mailed to the following address.

Tuition Professionals
273 Bukit Batok East Ave 4 #02-82
Singapore 650273

An official invoice containing payment details will be issued upon the commencement of the assignment.

Do note that subsequent payments will be made directly to the tutor.

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I am not satisfied with the tutor; what can I do?
Despite TP's quality tutor selection and matching system, you may still be unsatisfied with the assigned tutor.

If you find the tutor's performance unsatisfactory, you may terminate the tutor's services with immediate effect. Subject to your approval, TP will replace the tutor with a more suitable candidate at no extra costs.

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Do I still have to pay upon termination after the first lesson?
Yes, you do. Our termination policy states that you will be required to pay for any hours of tuition service delivered. We will, however, try our best to find a tutor that better suits your needs thereafter.

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For Tutors :

Am I eligible to register as a tutor?
You need to be at least 17 years old and hold a valid citizenship, permanent residency or employment pass conferred by the Republic of Singapore at the point of registration. You must also have at least the academic qualifications of GCE 'O' Levels or equivalent.

However, please bear in mind that TP has the right to reject your registration and determine the subjects you are deemed qualified to undertake for tutoring.

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Do I need to pay for registration?
No, registration is free. TP only charges a commission for each successful assignment.

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What percentage of the first month's tuition fees do I get to keep?
If there is no termination of assignment within the 1st term of the assignment, you will receive 50% of the first month's tuition fees.

The other 50% will be retained as commission by TP. No tutor, unless otherwise authorised, is allowed to collect TP's commission on TP's behalf.

The client will pay you directly after the last lesson of each term.

Subsequently, full fees will be paid to you directly by the client.

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Do I collect my remuneration from the client or Tuition Professionals?
You will collect your remuneration from the client directly.

However, if your assignment is terminated within the first month, you will collect your remuneration from TP.

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What is the Client Satisfactory Survey and how does it affect me as a tutor?
The Client Satisfaction Survey is a formal survey that will be conducted by TP staff 6 to 8 weeks after the commencement of the assignment.

This survey serves as a formal record of client feedback regarding your ability as a tutor. While this survey is not the sole indicator of your abilities, it does affect your chances of receiving future assignments

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Is there any penalty for terminating an assignment?
Within the first term of an assignment, any termination initiated by you without valid reason will result in all fees being retained as administrative fees and commissions. Your rating with TP will also be affected.

However, if you have a valid reason acceptable by both the client and TP, you may receive part of the tuition fees subject to TP's sole discretion.

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Can I increase my chances of getting an assignment?
After registering with us, you are strongly encouraged to arrange an interview with our education consultants. Click here to arrange an interview.

You should also provide as much information about yourself as possible in your profile and present relevant documents for us to verify your qualifications.

An interviewed tutor with verified qualifications and an informative profile available for clients to review will definitely stand a higher chance of getting an assignment.

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I think I deserve a higher rating. What can I do?
You should first review our Tutor Rating System carefully. If you want to have a breakdown of your rating or your rating reviewed, feel free to email us at contact@tp.com.sg.

Special Interests :

How does this programme work?
This programme allows anyone (TP tutors and clients included, of course) to propose any subject to be taught or learnt. Each request will be undertaken by a project manager from Focus Education who will materialise the desired learning opportunity.

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Is there really no restriction to subjects I propose to instruct or learn?
There is no restriction to subjects you can propose to us. For instructors, you are required to possess relevant certifications or experience in the subjects in order to make a valid proposition. However, Focus Education reserves the right to reject any proposition on any grounds.

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